Front Office Supervisor – Aspen Suites Hotel Fairbanks

Opening May 2026 | Newly Renovated Property

JL Hospitality Management is seeking a Front Office Supervisor to join the team at Aspen Suites Hotel Fairbanks as we prepare to reopen following a full renovation this May.

This is a great opportunity for someone ready to take the next step into leadership or continue growing their career in hotel operations. You will play a key role in setting the tone for the guest experience and helping build a strong, service-focused front office team from the ground up.

What You’ll Do

As our Front Office Supervisor, you’ll support daily operations while leading by example and helping create a welcoming, organized, and guest-focused environment.

Guest Experience and Service

• Create a warm and professional first impression for every guest
• Support the front desk team in delivering consistent, high-quality service
• Handle guest concerns with confidence, professionalism, and care
• Ensure guests feel welcomed, informed, and taken care of throughout their stay

Leadership and Team Support

• Train, coach, and support front desk associates on service standards and procedures
• Lead shifts and provide guidance to the team in real time
• Help foster a positive team culture built on accountability and support
• Serve as Manager on Duty as needed, including evenings and weekends

Operations and Administration

• Oversee daily front desk operations, including check-in, check-out, and cash handling
• Assist with scheduling, ordering supplies, and maintaining front office organization
• Ensure reports, guest folios, and system balances are accurate and complete
• Communicate effectively with housekeeping, maintenance, and leadership teams

What We’re Looking For

• At least 1 year of hotel front desk experience required
• Previous leadership or supervisory experience preferred, but not required
• Strong communication skills and a calm, solution-oriented approach
• Ability to multitask and stay organized in a fast-paced environment
• Comfortable with computers and learning hotel systems
• A positive attitude and a genuine passion for hospitality

Why Join Us

• Be part of the reopening of a newly renovated hotel
• Opportunity to grow into a leadership role or expand your experience
• Hands-on environment with strong leadership support
• A chance to help build team culture and set operational standards from the start

Benefits Include

• Medical, Dental, and Vision coverage
• 401(k) Retirement Plan
• Paid Time Off
• Hotel discounts and travel perks
• Access to voluntary benefits (pet insurance, cell phone discounts, and more)
• Ongoing training and development opportunities

A Few Things to Know

Hospitality is a 24/7 business. This role requires flexibility, including evenings, weekends, and holidays. You will be working in an active, guest-facing environment that requires standing, movement, and occasional lifting.

JL Hospitality Management is proud to be an equal opportunity employer committed to creating an inclusive and supportive workplace.